Comfort Advisor

You know how to turn homeowner comfort concerns into the right HVAC solutions, build trust, and close sales, and you're ready for a role where your technical knowledge and performance can make a real difference.

What's in it for You?

• Base Pay: $30 to $50 per hour, depending on experience and qualifications
• Commission: Additional performance-based commission opportunities, with the commission structure discussed during the interview process
• Sign-On Bonus: $5,000 payable after six months of continuous employment, subject to the company's bonus eligibility terms
• Employment Type: Full-time
• Schedule: Monday through Friday, 8:00 AM to 4:30 PM, with extended hours during peak seasons and weekend work required for sales appointments
• Expected Hours: 40 to 50 hours per week
• Health Benefits: Medical, dental, and vision insurance
• Additional Benefits: Life insurance and disability coverage
• Company Vehicle: Company-provided vehicle and fuel card
• Paid Time Off: Paid holidays, vacation, and PTO
• Professional Development: Ongoing HVAC technical training, sales coaching, and opportunities to develop your skills

Why You'll Love It Here

• Your Performance Matters: Your ability to build customer relationships, recommend the right solutions, and close sales contributes directly to your earning potential.
• Focus on Real Solutions: Help homeowners make informed decisions about heating and cooling replacements, energy efficiency, and indoor comfort.
• Be Part of a Quality-Focused Team: Work alongside HVAC installation professionals committed to accurate system design, reliable installations, and customer satisfaction.
• Take Ownership of Your Work: Stay involved from the initial consultation through installation coordination and customer follow-up.
• Keep Improving: Strengthen your technical knowledge, consultative selling skills, and customer service expertise through ongoing training and coaching.
• Build Lasting Customer Relationships: Represent The Mink Plumbing through professional communication, honest recommendations, and a commitment to doing what's right for the homeowner.
• Clear Performance Expectations: Work toward established sales goals with measurable results and regular feedback.

Your New Role

• Location: Tyler, TX 75707, serving residential customers within approximately 30 miles of ZIP code 75703.
• Conduct in-home HVAC sales consultations for residential heating and air conditioning system replacements and upgrades.
• Build rapport with homeowners, understand their comfort concerns, and identify their priorities and expectations.
• Evaluate existing HVAC equipment, including air conditioning systems, heating systems, heat pumps, airflow, ductwork, and overall system performance.
• Recommend residential HVAC replacement and upgrade options based on customer needs, home requirements, and system condition.
• Explain equipment efficiency, system features, warranties, financing options, and pricing in a clear, professional manner.
• Follow The Mink Plumbing’s established sales process, present solutions confidently, address customer questions, and ask for the sale.
• Perform or coordinate HVAC load calculations and equipment sizing to support appropriate system recommendations.
• Identify opportunities for indoor air quality improvements, filtration systems, humidity control, thermostat upgrades, and ductwork modifications.
• Prepare accurate HVAC estimates, equipment selections, installation specifications, and project documentation.
• Coordinate with installation teams and management to ensure a smooth transition from sale to installation.
• Communicate installation schedules, project details, and expectations to homeowners.
• Follow up after completed installations to confirm customer satisfaction and address outstanding concerns.
• Maintain accurate customer records, estimates, sales opportunities, and follow-up activities using the company's CRM.
• Track sales performance, including closing percentages, average replacement ticket, gross profit, and outstanding estimates.
• Follow up on unsold estimates and maintain professional communication with prospective customers.
• Work toward established HVAC sales, revenue, and profitability goals.
• Participate in team meetings, sales coaching, technical training, and performance reviews.
• Ensure recommended HVAC solutions align with applicable codes, manufacturer requirements, and company installation standards.
• Collaborate with installers and management to help minimize installation errors, callbacks, and customer misunderstandings.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

• High school diploma or equivalent.
• 1 to 2 years of relevant experience in HVAC sales, residential HVAC service, comfort advising, or a related field.
• EPA Certification required.
• Working knowledge of residential HVAC systems, including air conditioners, furnaces, heat pumps, airflow, and ductwork.
• Understanding of HVAC equipment sizing, load calculations, energy efficiency, and residential comfort solutions.
• Ability to evaluate existing HVAC equipment and recommend appropriate replacements and upgrades.
• Consultative sales skills, including customer discovery, solution presentations, objection handling, and closing techniques.
• Ability to explain equipment options, warranties, pricing, and financing clearly to homeowners.
• Strong communication, customer service, relationship-building, and problem-solving skills.
• Ability to prepare accurate estimates, equipment specifications, and installation documentation.
• Ability to use CRM software to maintain customer records, track sales opportunities, and manage follow-up activities.
• Strong organizational skills and the ability to manage multiple appointments and customer relationships.
• Ability to work independently and collaborate with HVAC installation teams and management.
• Willingness to participate in ongoing technical training, sales coaching, and professional development.
• Availability to work extended hours during peak HVAC seasons and weekends as required for sales appointments.
• Ability to travel to residential customer appointments throughout Tyler, TX, and the surrounding service area.
• Commitment to professional conduct, ethical sales practices, customer satisfaction, and quality HVAC solutions.

The Mink Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $30.00 - $50.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person