Comfort Advisor

RESIDENTIAL HVAC Comfort Advisor – Build Relationships. Drive Sales. Take Your Career to New Heights!

Sales Opportunities | Company Vehicle | Great Benefits | Career Growth

You're a People Person. A Problem Solver. A Natural Closer.

You know how to build trust, understand what customers need, and turn challenges into solutions. You enjoy creating opportunities, developing relationships, and helping homeowners make confident decisions about their comfort. Now it's time to bring those skills to a company that recognizes your talent and gives you room to grow!

At Top Flight Heating & Cooling, we believe HVAC is more than a trade—it's an opportunity to make a difference in people's homes and lives. Our success is built on honesty, reliability, exceptional service, and a team that takes pride in doing things the right way.

We're looking for an energetic, organized, and customer-focused Residential HVAC Project Manager who can combine sales, project coordination, and relationship-building to deliver outstanding results.

If you're motivated by helping customers, growing sales, and seeing projects through from the first conversation to the final installation, Top Flight is ready to help your career take off!

WHY YOU'LL LOVE WORKING HERE

We believe great people deserve a great place to work. At Top Flight, you'll have the opportunity to make an impact, grow professionally, and be part of a team that values your contributions.

• Competitive Earning Potential – Put your sales and relationship-building skills to work while helping drive company growth.
• Company Vehicle – Travel to customer appointments and job sites with the support of a company vehicle.
• 401(k) with Company Match – Invest in your future while building your career.
• Health Insurance – Access coverage to support your well-being.
• Dental & Vision Insurance – Enjoy additional benefits to help care for you and your family.
• Career Growth Opportunities – Develop your sales, project management, and HVAC industry knowledge as the company grows.
• A Collaborative Team – Work closely with knowledgeable HVAC technicians, installers, and other team members.
• A Customer-First Culture – Join a company that values honesty, quality workmanship, and lasting customer relationships.
• A Role with Variety – Enjoy a mix of customer meetings, sales opportunities, job-site visits, and project coordination.

WHAT YOU'LL DO AS OUR RESIDENTIAL HVAC PROJECT MANAGER

You'll be the connection between our customers, sales opportunities, and installation team. From identifying the right solution to coordinating the details, you'll help ensure every project runs smoothly and every customer feels confident in their decision.

Drive Sales & Create Opportunities

• Meet with homeowners to understand their heating and cooling needs, goals, and budget.
• Recommend tailored HVAC solutions that address customer concerns and improve home comfort.
• Present proposals, explain options, and guide customers through the purchasing process.
• Build relationships with new customers while maintaining strong connections with existing clients.
• Follow up on leads and proposals to help convert opportunities into successful sales.
• Work toward sales goals and contribute to the continued growth of the business.
• Identify opportunities to deliver additional value through appropriate HVAC upgrades and solutions.

Manage Projects from Start to Finish

• Oversee projects from the initial customer consultation through installation and completion.
• Coordinate with installation crews and technical teams to ensure projects are properly planned and executed.
• Confirm project details, equipment selections, and customer expectations before work begins.
• Monitor project timelines, communicate updates, and address potential challenges.
• Help resolve issues quickly and keep projects moving toward successful completion.
• Ensure customers understand the process and know what to expect at every stage.

Build Relationships & Deliver Exceptional Service

• Establish trust through professional communication, honest recommendations, and reliable follow-through.
• Serve as a key point of contact for customers throughout their projects.
• Answer questions, address concerns, and help customers feel comfortable with their decisions.
• Maintain strong working relationships with technicians, installers, and other team members.
• Represent Top Flight Heating & Cooling with enthusiasm, integrity, and professionalism.

Bring Strategy & Organization to the Table

• Manage multiple projects, appointments, and priorities effectively.
• Maintain accurate customer information, proposals, project notes, and follow-up activities.
• Use available software and tools to track projects and keep information organized.
• Stay informed about HVAC equipment, emerging technologies, industry trends, and competitor offerings.
• Look for ways to improve the customer experience, streamline processes, and support department growth.

WHAT WE'RE LOOKING FOR

We're looking for a motivated professional who enjoys working with people, has a strong business mindset, and takes ownership of results.

• Sales & Project Management Experience: Previous experience in sales, project management, account management, or a related field.
• HVAC Knowledge: Familiarity with residential HVAC products, services, and industry practices is a strong plus.
• Relationship-Building Skills: Ability to connect with customers, earn their trust, and communicate solutions effectively.
• Sales Mindset: Confidence presenting recommendations, discussing options, following up on opportunities, and working toward sales goals.
• Organization: Strong time-management skills and the ability to coordinate multiple projects at once.
• Problem-Solving: Ability to think strategically, identify challenges, and find practical solutions.
• Communication: Excellent verbal and written communication skills.
• Technology Skills: Experience with ServiceTitan and Google Drive preferred.
• Customer Focus: A commitment to delivering a positive experience from the first meeting through project completion.
• Professionalism: Dependable, proactive, organized, and committed to doing things the right way.
• Valid Driver's License: Ability to travel to customer appointments, job sites, and meetings as needed.

WHAT YOUR DAY WILL LOOK LIKE

No two days will be exactly alike! This position combines office work, customer interaction, sales, and field visits.

You might spend the morning meeting with a homeowner to discuss a new heating and cooling system, the afternoon coordinating with an installation crew, and the end of the day following up on proposals and making sure active projects are on track.

You'll need to be comfortable balancing customer needs, project details, and sales goals while staying organized and responsive.

Schedule flexibility is important. Some evening and weekend availability may be necessary to accommodate customer appointments and business needs.

READY TO BUILD SOMETHING GREAT WITH TOP FLIGHT?

You're ready to do more than manage a calendar or close a sale. You want to build relationships, solve meaningful problems, deliver solutions customers feel good about, and see the results of your hard work.

At Top Flight Heating & Cooling, you'll have the opportunity to combine your people skills, business sense, and project management abilities in a role where you can make a real impact.

If you're driven, personable, organized, and ready to take the next step in your career, we want to hear from you!

Apply today and take your career to new heights with Top Flight Heating & Cooling!

Pay: $79,600.00 - $95,900.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• HVAC Service: 3 years (Preferred)

Ability to Commute:

• Milton, DE 19968 (Preferred)

Work Location: In person