Dispatcher

The Dispatcher Part Time receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.  

Pay Rate: $16.00/hr. Weekly
Schedule:  Friday and Saturday 2:30pm-11pm 

Location:  3400 E Sky Harbor Blvd, Phoenix, AZ 85034

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members |

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. 

Responsibilities

• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.  
• Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements 
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers 
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules 
• Oversees all communications within specifically assigned areas 
• Receives or prepares work orders and work schedules 
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information 
• Strictly adheres to all safety and regulatory compliance procedures 
• Coordinates and arranges for necessary repairs in order to restore service and schedules 
• Miscellaneous duties as assigned 
• Monitors daily services and create/update a log sheet or service log 
• Maintains periodic contact with service personnel to ensure completion of assigned duties 
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight 
• Creates reports to monitor activity and operations

Qualifications

• Must be 18 years of age or older.
• Customer Service Experience 
• 1 Year of Clerical Experience