Dispatcher/Call Taker

• Answer incoming calls with professionalism and care.
  
  
• Schedule service appointments accurately using our CRM
  
  
• Dispatch technicians based on location, job type, and availability
  
  
• Maintain real-time communication with field staff.
  
  
• Update job statuses and customer records
  
  
• Assist in resolving scheduling issues or customer concerns.
  
  
• Support overall customer satisfaction and operational efficiency.
  
  

• Previous experience in the plumbing or home service industry is strongly preferred.
  
  
• Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided
  
  
• Strong organizational and communication skills
  
  
• Ability to manage multiple tasks in a fast-paced environment
  
  
• Detail-oriented and customer-service focused
  
  
• Friendly, professional attitude and a willingness to learn
  
  

• Competitive hourly pay ($20–$26/hour)
  
  
• 401(k) 
  
  
• Career growth opportunities within a respected service brand