Drain Technician

Location: Cincinnati, OH
Job Type: Full-Time
Compensation: $65,000–$85,000 annually

Are you a problem-solver who enjoys working with your hands and helping people? As a Drain Technician at Jolly, you’ll help homeowners solve some of their most frustrating plumbing problems while delivering an experience that sets us apart from the competition.

From diagnosing stubborn clogs to clearing drains and identifying potential issues, you’ll use your technical skills, work ethic, and customer-first mindset to get the job done right. We’re looking for someone who takes pride in their craft, communicates confidently, and understands that great service is about more than fixing a problem—it’s about earning trust.

At Jolly, we’re not just clearing drains. We’re Reimagining how the world experiences home services.

Compensation: $65,000–$85,000 annually. This is an opportunity to put your skills to work, deliver exceptional service, and build a rewarding career with a team that invests in your success.

What You’ll Do

• Diagnose and resolve residential drain and sewer issues, including clogged sinks, tubs, toilets, floor drains, and main sewer lines

• Perform drain cleaning using appropriate equipment, including drain machines, snakes, and hydro-jetting systems when applicable

• Operate sewer cameras to inspect drain and sewer lines and identify blockages, damage, and other potential issues

• Explain findings, recommended solutions, and preventative maintenance options to homeowners in a clear, professional manner

• Provide honest recommendations that prioritize the customer's needs and follow Jolly's commitment to doing the right thing

• Educate customers on drain care and ways to help prevent future problems

• Maintain clean, organized equipment and a professional appearance

• Protect customers' homes by following proper worksite preparation and cleanup procedures

• Complete service documentation and maintain accurate job records

• Follow all company procedures, safety standards, and applicable codes

• Collaborate with dispatch, leadership, and other technicians to deliver an exceptional customer experience

• Participate in ongoing training to strengthen your technical knowledge and professional development

What We’re Looking For

We’re looking for someone who is technically capable, customer-focused, and ready to take ownership of their work.

• Previous drain cleaning, plumbing, or sewer service experience preferred

• Experience operating drain cleaning equipment and sewer inspection cameras is a plus

• Ability to troubleshoot problems and identify practical solutions

• Strong communication skills and the ability to explain technical issues to homeowners

• Professional, respectful, and customer-focused demeanor

• Commitment to honesty, safety, and quality workmanship

• Dependable attendance, strong work ethic, and a willingness to learn

• Ability to work in physically demanding environments, including basements, crawlspaces, and other residential settings

• Ability to lift and maneuver equipment and materials as required

• Valid driver's license and a commitment to safe driving

• Willingness to participate in ongoing training and follow established procedures

• Ability to work independently while contributing to a team environment

The right person takes pride in solving problems, serving people, and doing the job right—even when no one is watching.

Why Join Jolly?

At Jolly, we believe in working hard, having fun, and taking care of our people. We want our team members to build careers they're proud of while making a meaningful difference for our customers.

As a Jolly team member, you'll enjoy:

• Competitive earning potential: $65,000–$85,000 annually

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing technical training and professional development

• Opportunities for career advancement

• Company-provided uniforms and job-related equipment, as applicable

• Employee discounts and perks

• Team events, appreciation programs, and a culture that celebrates wins

• A team that values accountability, collaboration, and personal growth

At Jolly, our values guide how we work and how we treat people:

• Do the Right Thing — Walk Humbly, Act Justly

• Winners Work — Excellence is not an act, but a habit

• Be the Name — JOLLY means being happy, cheerful, and encouraging

• Here to Serve — See What Others Don't and Do What Others Won't

• Win the Day — Know Your Metrics, Own Your Results

• Don't Hesitate to Educate — Share Generously, Teach Humbly, Receive Openly

About Jolly

Founded in 1979, Jolly Plumbing Drains Heating & Air is on a mission to Reimagine how the world experiences home services.

We're a growing home services company built around great people, exceptional service, and a culture that believes in working hard, having fun, and taking care of one another.

We believe the best customer experiences start with team members who feel supported, challenged, and empowered to do their best work. We invest in our people, celebrate our wins, and strive to make every customer interaction a reason to choose Jolly.

If you're ready to put your skills to work, help homeowners solve real problems, and join a team that believes in doing things differently, we'd love to meet you.