Experienced Refrigeration Technician

Experienced Commercial Ice Machine & Refrigeration Service Technician

Location: Sacramento, California – Serving 16 Counties in Northern California
Employment Type: Full-Time
Experience: Minimum 3 years of relevant commercial field service experience
Compensation: $25–$45 per hour, based on experience and demonstrated technical proficiency

About Sac Ice

Since 1988, Sac Ice has provided commercial ice machine and refrigeration solutions to businesses throughout Northern California. Our services include equipment diagnostics, repairs, preventative maintenance, installations, sales, and rentals.

Our reputation is built on technical expertise, dependable service, honest recommendations, and long-term customer relationships.

We are an employee-owned company where team members have the opportunity to share in the success of the business.

We are seeking an experienced Commercial Ice Machine & Refrigeration Service Technician who takes pride in their workmanship, approaches problems with confidence, and understands that quality service means more than simply replacing parts.

Position Overview

This position is responsible for independent diagnosing, servicing, repairing, and maintaining commercial ice machines and refrigeration equipment.

The ideal candidate will have strong technical proficiency in both equipment categories, a thorough understanding of refrigeration and electrical systems, and the ability to identify the root cause of equipment failures.

We recognize that experience is measured by more than years in the field. While a minimum of three years of relevant commercial service experience is required, candidates must demonstrate the technical knowledge, troubleshooting ability, and sound judgment necessary to perform at an experienced technician level.

Key Responsibilities

Commercial Ice Machine Service

• Diagnose, troubleshoot, and repair commercial ice machines, including modular, undercounter, and remote systems.
• Identify and correct refrigeration, electrical, mechanical, and water-system failures.
• Diagnose ice production, water distribution, harvest, and control-system problems.
• Perform preventative maintenance, cleaning, sanitizing, and operational inspections.
• Verify proper ice production and equipment operation following repairs.

Commercial Refrigeration Service

• Diagnose and repair commercial refrigerators, freezers, reach-in units, prep tables, and related refrigeration equipment.
• Troubleshoot compressors, condensers, evaporators, metering devices, controls, and electrical components.
• Perform refrigerant recovery, leak detection, evacuation, charging, and system performance testing.
• Evaluate operating pressures, temperatures, superheat, subcooling, and overall system performance.
• Identify underlying causes of failures rather than simply replacing defective components.

Technical Diagnostics & Quality

• Independently diagnose equipment failures using appropriate diagnostic tools, sequence-of-operation information, wiring diagrams, and manufacturer service documentation.
• Determine practical, cost-effective repair recommendations.
• Perform repairs according to manufacturer specifications and industry best practices.
• Confirm proper equipment operation before completing service calls.
• Recognize when additional technical resources or manufacturer support are appropriate.

Customer Service & Communication

• Clearly explain equipment problems, recommended repairs, and completed work to customers.
• Provide honest, accurate assessments of equipment condition.
• Maintain a professional appearance and conduct at customer locations.
• Build customer confidence through dependable service, clear communication, and quality workmanship.

Daily Operations & Accountability

• Manage assigned service calls efficiently and communicate with dispatch and operations.
• Complete accurate and timely service documentation.
• Maintain a clean, organized, and properly stocked service vehicle.
• Follow safety procedures and applicable refrigeration regulations.
• Take ownership of assigned work and follow through on service commitments.
• Collaborate with other technicians and contribute to a positive team environment.

Required Qualifications

• Minimum three years of relevant hands-on commercial ice machine and/or refrigeration field service experience.
• Demonstrate strong technical proficiency in BOTH commercial ice machines and commercial refrigeration equipment.
• Ability to independently diagnose and repair electrical, mechanical, refrigeration, and control-system failures.
• Strong understanding of refrigeration principles, electrical troubleshooting, and system performance.
• EPA Section 608 certification appropriate for the work performed; Universal certification preferred.
• Valid driver's license and acceptable driving record.
• Strong organizational, communication, and customer service skills.
• Ability to perform the essential physical functions of commercial field service work, with or without reasonable accommodation, including lifting a minimum of 50 pounds overhead.

Preferred Qualifications

• Experience with Manitowoc, True-Ice, Ice-O-Matic, Scotsman, Follett, Hoshizaki, and other major commercial equipment brands.
• Manufacturer-specific training or certifications.
• Formal HVAC/R technical education.
• Familiarity with electronic controls and modern diagnostic technology.

What We Value

At Sac Ice, we believe technical expertise and personal accountability go hand in hand.

We value technicians who:

• Take ownership: Stand behind their work and follow through on commitments.
• Think critically: Identify the root cause of problems instead of guessing or replacing unnecessary parts.
• Work efficiently: Complete quality repairs while respecting customers' time.
• Communicate honestly: Provide accurate information and recommendations.
• Remain accountable: Accept responsibility, learn from mistakes, and continuously improve.
• Work as a team: Support coworkers and contribute to the success of the entire organization.
• Keep learning: Recognize that even experienced technicians have opportunities to expand their knowledge.

Compensation, Benefits & Employee Ownership

At Sac Ice, we believe the people who contribute to our success should have the opportunity to share in it. As an employee-owned company, we offer competitive compensation, meaningful benefits, and a long-term opportunity to build ownership in the business.

• Competitive Compensation: $25–$45 per hour, based on experience, qualifications, and demonstrated technical proficiency.
• Employee Ownership: All employees participate in our employee ownership program, with program details discussed during the interview process.
• 401(k) Retirement Plan: Eligibility begins after one year of employment. Sac Ice provides a 4% employer matching contribution when employees contribute 5% of eligible compensation.
• Medical Insurance: Sac Ice pays 60% of employee medical insurance premiums, increasing to 100% after five years of enrollment.
• Dental & Vision Insurance: Available to eligible employees.
• Paid Vacation: Up to 120 hours, provided separately from sick leave.
• Paid Sick Leave: Up to 40 hours, provided separately from vacation.
• Company Service Vehicle: Provided for assigned field service responsibilities.
• Technical Training: Opportunities for continued education and manufacturer-specific training.
• Established Company: Join an employee-owned organization serving Northern California since 1988.

Benefits and ownership participation are subject to applicable eligibility requirements and plan provisions.

Join Our Team

If you are an experienced commercial ice machine and refrigeration technician who enjoys solving challenging problems, takes pride in quality workmanship, and values professional customer relationships, we encourage you to apply.

Become part of an employee-owned company where your contributions matter and your commitment to excellence help shape our future.

Sac Ice — Commercial Ice Machine Experts Since 1988

Pay: $25.00 - $45.00 per hour

Expected hours: 32.0 – 50.0 per week

Benefits:

• 401(k) 4% Match
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Professional development assistance
• Tools provided
• Vision insurance

Experience:

• Refrigeration: 3 years (Required)

Location:

• Sacramento, CA (Preferred)

Shift availability:

• Overnight Shift (Preferred)

Work Location: On the road