HVAC Service Dispatch

Description

  HVAC Service Dispatch| Ostrom Electrical, Plumbing, Heating & Air | Roanoke, VA
 $17.00–$19.50/hour, depending on experience

Overview
Ever wanted to be the one calling the plays? At Ostrom, our Dispatcher is the air traffic controller of the whole operation. Calls come in, techs roll out, and you’re the one making it all click. While other shops slow down this season, we’re busier than ever, and we need a sharp, quick-thinking pro to run the board. If you love a fast pace, can juggle a dozen moving pieces without breaking a sweat, and get a rush from a perfectly planned day, keep reading. This is your seat.

What You’ll Do

• Run the dispatch board and send HVAC, plumbing, and electrical techs to the right homes at the right time
• Change plans on the fly when an emergency call comes in, a job runs long, or the schedule flips
• Be the friendly voice homeowners count on for arrival updates
• Work closely with the call center, CSRs, and service managers to keep every truck busy and every customer happy
• Keep job details, notes, and statuses up to date in our dispatch software
• Help hit our team goals for response time, first-call resolution, and five-star reviews

Requirements

What You Bring

• 1+ year of dispatch, scheduling, or call center experience (home services or trades is a big plus)
• You stay calm when the phones are ringing nonstop
• A positive attitude and a voice customers trust
• Strong computer skills; ServiceTitan or similar software experience gets you bonus points
• You know your way around the Roanoke Valley, or you learn fast
• High school diploma or equivalent

Why You’ll Love It Here

• $17.00- $19.50/hour, depending on experience
• A home services company with a strong local name, where your work matters every single day
• A team that has your back
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and sick time
• Paid training to set you up to win
• Room to grow with the Blue Cardinal Home Services Group family

Ready to take the headset? Apply today and help us keep Roanoke comfortable.