HVAC Service Technician

M&M HEATING & COOLING, LLCHVAC Service Technician – Job Description

Department: Service
Reports To: Service Manager / Owner
Employment Status: Full-Time, Hourly (Non-Exempt)
Location: Bridgeport, CT and Surrounding Areas

Position Summary

M&M Heating & Cooling is seeking a skilled, dependable, and motivated HVAC Service Technician to join our team.

The ideal candidate will have strong troubleshooting abilities, experience servicing residential and light commercial HVAC equipment, and a commitment to providing excellent customer service.

We are looking for someone who takes pride in their work, works independently, communicates professionally, and represents our company positively.

Key Responsibilities

Service & Repairs

• Diagnose, troubleshoot, and repair residential and light commercial HVAC systems.
• Service gas and oil furnaces, central air conditioning systems, heat pumps, and ductless mini-splits.
• Diagnose and repair gas and oil boilers, hydronic heating systems, circulators, zone valves, and controls.
• Service rooftop HVAC units (RTUs) and related equipment.
• Troubleshoot electrical, mechanical, refrigerant, and control-related problems.
• Identify equipment failures and recommend appropriate repairs or replacement options.

Maintenance & System Performance

• Perform scheduled preventive maintenance and seasonal tune-ups.
• Inspect heating and cooling systems for safe and efficient operation.
• Perform combustion testing and safety inspections when applicable.
• Identify potential equipment problems before major failures occur.
• Complete maintenance checklists and accurately document findings.

Customer Service & Communication

• Communicate professionally and respectfully with customers.
• Explain equipment problems and recommended repairs in a clear, understandable manner.
• Present repair and replacement options when appropriate.
• Recommend maintenance agreements and system upgrades when beneficial to the customer.
• Maintain a clean and professional appearance while representing M&M Heating & Cooling.

Documentation & Accountability

• Complete service tickets accurately, including labor, materials, and work performed.
• Document recommendations and additional repairs needed.
• Communicate scheduling issues, delays, and job-related concerns to management.
• Maintain an organized, clean, and properly stocked company vehicle.
• Take responsibility for assigned service calls and follow through until work is completed or properly communicated to management.
• Follow company procedures and safety requirements.

Qualifications

Required

• Experience diagnosing heating and air conditioning equipment.
• Strong electrical and mechanical troubleshooting skills.
• EPA Section 608 Certification for applicable refrigerant work.
• Valid driver's license and acceptable driving record.
• Ability to work independently and manage service calls efficiently.
• Strong communication and customer service skills.
• Dependable attendance, punctuality, and professional attitude.
• Appropriate Connecticut trade license for work performed.

Preferred

• Minimum 3 years of HVAC service experience.
• Experience servicing gas and oil boilers.
• Knowledge of hydronic heating systems and controls.
• Experience with heat pumps and ductless mini-split systems.
• Experience with light commercial rooftop units.
• Experience using electronic service management software.

Work Expectations

All M&M Heating & Cooling Service Technicians are expected to:

• Arrive at work and customer appointments on time.
• Complete assigned service calls efficiently and professionally.
• Properly diagnose problems rather than unnecessarily replacing parts.
• Treat customers, coworkers, and company property with respect.
• Keep management informed of job progress and customer concerns.
• Follow safety procedures and applicable codes.
• Maintain a clean work area and company vehicle.
• Take initiative, work as part of a team, and assist coworkers when necessary.
• Represent M&M Heating & Cooling with honesty, professionalism, and integrity.

Work Environment

This is a field-based position involving residential and light commercial service work. Technicians must be comfortable working in basements, attics, mechanical rooms, rooftops, and varying weather conditions.

Occasional overtime, emergency service calls, or weekend work may be required based on company needs.

Compensation & Benefits

• Competitive hourly pay based on experience and qualifications.
• Performance-based incentives when applicable.
• Health insurance benefits.
• SIMPLE IRA retirement savings plan with employer matching contributions.
• Paid time off and vacation benefits.
• Company-provided service vehicle.
• Company-provided tools and equipment as applicable.
• Ongoing training and professional development.
• Opportunities for career advancement.

Benefits are subject to company policies, eligibility requirements, and applicable plan terms.

Our Expectations

At M&M Heating & Cooling, we believe in doing the job right, treating customers fairly, and taking pride in our workmanship.

We value employees who are dependable, knowledgeable, honest, and willing to work together to help the company succeed.

Pay: $35.00 - $45.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Retirement plan
• Tools provided
• Vision insurance

Work Location: In person