HVAC Service Technician - Residential

Role Summary

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems while delivering a high-quality customer experience. This role ensures work is completed safely, efficiently, and to company standards, while identifying opportunities to improve system performance and customer outcomes.

Technicians are the front line of the customer experience, representing both technical expertise and the Smoky Mountain Heating & Air brand, which is the HVAC division of Asheville Oil Company.

How This Role Lives Our Values

• Accountability – Takes ownership of each job from start to finish, ensuring work is completed correctly and on time.
• Personal Service – Communicates clearly with customers, explains issues and solutions, and delivers a professional, respectful experience.
• Continuous Improvement – Builds technical expertise, stays current on systems and best practices, and seeks to improve efficiency and quality.
• Integrity – Recommends only what the customer needs, with honest assessments and transparent communication.
• Reliability – Shows up prepared, completes work as promised, and minimizes callbacks through quality workmanship.

Key Responsibilities

• Perform preventative maintenance, adjustments, tune ups, system inspections, and basic repairs on HVAC systems
• Diagnose and repair residential HVAC systems (heating, cooling, ventilation), ensuring all work meets safety, code, and company standards
• Work well with other technicians on larger repairs and to assist in unit replacement and changeout
• Provide exceptional customer service and communicating by explaining system issues, recommendations, and options
• Work with office to generate repair quotes and follow-up with customer on recommendations
• Identify opportunities to build loyalty with related services i.e. fuel and/or propane delivery
• Accurately document work performed, parts used, and system condition, and complete service tickets in a timely manner
• Maintain truck stock and ensure proper use of parts
• Communicate parts and/or tool needs to ensure readiness for future jobs
• Follow all safety procedures and company protocols, including maintaining required safety and equipment certifications and licenses

Requirements

• Successful completion of HVAC training program, and related licenses and/or certifications
• EPA certification required
• Strong troubleshooting and diagnostic skills
• Valid driver’s license with clean driving record, with ability to travel to customer sites on a regular basis
• Strong communication and customer service skills
• Ability to work independently and manage time effectively

Physical Requirements

This position requires someone who is able to safely perform the following tasks, with or without accommodation:

• Navigate crawlspaces and attics
• Lift, push, or pull equipment, tools and parts weighing 50 lbs or more regularly
• Push, pull, or maneuver heavy compressors, condensers, and duct sections
• Load and unload heavy materials from vehicles
• Climb and balance on ladders, roofing, and/or scaffolding
• Bend, stoop, crouch, and kneel for long periods while working on units

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tools provided
• Vision insurance

Work Location: In person