HVAC Service Technician

Location: Rochester/Geneva, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric

Join a team that values your experience, invests in your growth, and keeps you busy year-round. If you know residential HVAC and enjoy taking care of customers, T-Mark is the place for you.

We're looking for an experienced HVAC Service Technician who enjoys troubleshooting, solving problems, and delivering exceptional service to homeowners throughout Western New York. If you're dependable, motivated, and ready to grow with a company that values its people, we'd love to meet you.

Pay: $25-32/hr + Incentives 

What You'll Do

• Diagnose, troubleshoot, repair, and maintain residential HVAC systems
• Perform preventative maintenance on heating and cooling equipment
• Service and maintain:
  • Furnaces
  • Air Conditioners
  • Heat Pumps
  • Boilers
  • Oil Heating Systems
  • Ductless Mini-Split Systems
  • Rooftop Units (RTUs)
• Identify system issues and recommend repair or replacement solutions
• Educate homeowners on equipment performance, maintenance plans, and energy-saving opportunities
• Deliver an outstanding customer experience on every service call
• Complete service documentation accurately
• Communicate professionally with customers, dispatchers, and teammates
• Maintain your company vehicle, tools, and equipment
• Participate in ongoing technical training
• Participate in a rotating weekend on-call schedule

What We're Looking For

Required Qualifications

• Minimum 2 years of residential HVAC service experience
• Strong diagnostic and troubleshooting skills
• Experience servicing furnaces, air conditioners, heat pumps, boilers, oil heating systems, mini-splits, and RTUs
• EPA Certification required
• Valid driver's license with a clean driving record
• Must have your own basic HVAC hand tools
• Excellent customer service and communication skills
• Ability to work independently while contributing to a team environment
• Weekend on-call availability on a rotating schedule

Preferred Qualifications

• EPA Universal Certification
• NATE Certification
• Experience using ServiceTitan
• Experience with indoor air quality products and humidification systems
• Experience recommending repairs, accessories, or replacement options to homeowners

What Makes You Successful

• Strong mechanical aptitude
• Excellent problem-solving skills
• Positive attitude and professional appearance
• Dependable, motivated, and safety-focused
• Pride in quality workmanship
• Ability to build trust and lasting relationships with customers
• Strong time management and organizational skills

Why You'll Love Working at T-Mark

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Company Vehicle
• Company-Provided Uniforms
• Year-Round Work
• Paid Training and Continuing Education
• Career Advancement Opportunities
• Supportive Leadership Team
• A Company That Invests in Your Success

Why T-Mark?

At T-Mark Plumbing, Heating, Cooling & Electric, we know our technicians are the heart of our business. That's why we provide the training, support, tools, and opportunities you need to build a long-term career. When you join T-Mark, you're joining a team that works hard, has each other's backs, and takes pride in delivering exceptional service every day.

Ready to take the next step in your HVAC career? Apply today and become part of the T-Mark team!