HVAC Service Technician

Job Title

• HVAC Service Technician

What to Expect

Join Walley's® and help us keep Nashua safe, comfortable, and running at peak performance.

• Pair your technical prowess with an award winning support team and proven system to deliver a 5-star service experience
• Partner with a team that believes in honest diagnostics, repair first solutions, fair pricing, and no pressure sales
• Focus more on building relationships and helping our neighbors than on building average tickets and helping the bottom line
• Join a culture of family first, work-life-balance, honesty, respect, high standards, and best practices
• Walley's® offers great pay and benefits, a low stress working environment, and freedom from corporate bottlenecks

What You'll Do

• Arrive to work in team apparel and maintain a professional appearance
• Brief with the Operations Director virtually from home every morning
• Review yesterday's performance, after hour activity, and today's pre-scheduled appointments
• Appointments will consist of residential and light commercial diagnostics, repairs, inspections, and system cleanings (e.g., service calls and maintenance visits)
• Gas, oil, electric, furnaces, boilers, water heaters, traditional splits, and mini-splits are the primary systems that we service
• Generally four (4) appointments per day, but may range from one (1) up to six (6) depending on the nature of the service(s) and travel time between job locations
• Dispatch from home to your first appointment
• Drive safely and respectfully to and from appointments
• Arrive to appointments within the pre-schedule window
• Park and prepare for entry (e.g., grab tools, parts, etc.)
• Meet with homeowners and business owners on-site
• Warmly introduce yourself and request permission to enter the property
• Wear shoe covers when entering finished space
• Go over today's services, appointment details, and listen for any new and relevant information that may assist you and/or change your approach
• Explain the service process and what you'll be doing
• Answer any questions (as needed)
• Get permission to take photos, videos, and log all system data
• Prepare for the service(s) (e.g., setting up workstations, etc.)
• Perform the scheduled service(s) (e.g., diagnostics, repairs, etc.)
• Work safely and use best practices per OSHA®, EPA®, NFPA®, NATE®, SMACNA®, ACCA®, IMC®, IPC®, and NEC®
• WIth your iPad®, use software like ServiceTitan® and Microsoft® Teams® to communicate, capture data, and document all work and related events
• Work closely alongside your remote Service Manager to efficiently manage your appointments and any follow-up tasks
• Providing real time updates
• Quoting repairs and other services
• Presenting solutions on-site and over the phone
• Getting work authorization
• Taking payments
• Ordering parts
• Scheduling follow-up visits
• General customer service
• Closing out appointments
• Departing respectfully
• Work closely with your Resource Manager to efficiently manage your vehicle
• Daily upkeep and tidying
• Restock parts and supplies
• Schedule tool maintenance (e.g., cleaning, calibration, etc.)
• Process all trash, scrap, and returns
• Clean and organize
• Coordinate routine maintenance and detailing
• Attend routine inspections
• Attend continuing educational classes, team meetings, training events, and otherwise stay current with our growing company and evolving industry
• Use BambooHR® software to punch-in, out, and manage your time-off
• This is a mobile home service position (e.g., the majority of your work will be done "on-site" at different job locations in the Nashua area)
• You'll work independently on-site with the assistance of a remote support team behind the scenes managing all the details as a cohesive unit

What You'll Need

• State licensing and industry certifications or clear path to obtaining them (e.g., NH Drivers License, NH Gas License, EPA 608 Certification, etc.)
• OSHA®, NATE®, NORA®, and other certifications are not required but are an advantage if you already have them and may be required for more senior positions
• Live in a close proximity to Nashua, NH
• Ability to be insured to drive a company vehicle
• Ability to safely park a company vehicle at home
• Professional appearance and grooming
• Demonstrated ability to communicate effectively across different mediums (e.g., in-person, on the phone, text, and email)
• Demonstrated ability to explain best practices, different systems, and how they work (e.g., sequence of operation, etc.)
• Demonstrated ability to use modern industry tools and equipment
• Demonstrated ability to use exploded diagrams and identify parts
• Demonstrated ability to use ServiceTitan®, Microsoft Teams®, and other company software (or ability to quickly adopt)
• Standard qualifications apply (e.g., shared values, background check, physical ability, technical aptitude, positive energy, etc.)

Hours

• Multiple shifts available:
• • Shift #1
  • • Monday-Friday
    • 7:00AM-4:30PM
  • Shift #2
    (higher pay rates may be offered for after hour and weekend shifts)
  • • Thursday-Monday
    • 12:00PM-8:30PM
  • Shift #3
  • • Custom Schedules
    • Flexible Hours
    • 1, 2, 3, 4, or 5 Day Work Week
    • Part-Time Available
    • Per Diem Available
• 30-60 minute lunch (depending on shift)
• Full-time, part-time, or per diem shifts available
• Routine and flexible schedules
• Freedom to change shifts (per availability and proper notice)
• Overtime available

Travel

• A company vehicle is provided for take home use
• Walley's® pays for all insurance, fuel, tolls, maintenance, and repairs
• Weekly fueling paid through Apple Pay®, Venmo®, or Zelle®
• Dispatch directly from your home to your first assignment
• When the work shift is over, drive back home
• Monthly inspections and detailing
• Quarterly maintenance and repairs as needed (e.g., brakes, tires, etc.)
• Annual inspections and registrations
• Walley's® serves a 30-mile radius of Nashua, New Hampshire

Salary

• Jr. Technicians Starting $30-$40 per hour
• Sr. Technicians Starting $41-$50 per hour
• Master Technicians Starting $51-$60 per hour
• Compensation is based on licensing, certifications, experience, the shift selected, and your demonstrated ability across a variety of aptitudes (e.g., technical, mechanical, physical, customer service, etc.)
• $62,400-$124,800 annually
• $10,350-$41,400 in overtime opportunity (e.g., up to 5-10 hours available per week)
• Annual raises
• Performance bonuses available (e.g., limited call backs, reviews, etc.)
• Paid weekly on Friday

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Supplemental
• Accidental
• Sickness
• Pet
• 401(k)
• Roth and Traditional IRA(s)
• 3% Match

Work-Life Balance

• Consistent Schedule
• No On-Call Rotation
• No Weekends (depending on shift selection)
• (10) Paid Holidays
• (15) Paid Vacation Days
• (4) Paid Sick Days
• (1) Paid Birthday
• Additional time is available for education, jury duty, bereavement, maternity, and paternity leave

Career Development

• Motivation Quotes Every Morning
• Technical Support Chat (e.g., access to Walley's® Master Technicians, Engineers, etc.)
• Paid Training
• Educational Reimbursement
• Dedicated Career Coach
• Regular Meetings
• Advancement Opportunities
• Promote-From-Within Ethos

Premium Gear

• Team Apparel
• Apparel Allowance (e.g., for pants, boots, etc.)
• Tool Programs
• Company iPhone & iPad (with WiFi®)
• Company Vehicle

Other Perks

• Employee Discount
• Friends & Family Discount
• Exclusive Access (e.g., vendor giveaways, tickets, private events, etc.)
• Gifts for Special Days
• Referral & Performance Bonuses
• Team Events
• 100% Founder Owned & Operated (e.g., no private equity, roll ups, etc.)

Opportunity

• Walley's® is growing and looking for talented technicians to help us serve the Greater Nashua area
• Walley's® is a premium service provider known for expert sizing and design, fine craftsmanship, and 5-star customer service

Have a Question or Need Help?

• Contact Jessica via Bamboo®

Next Steps to Join Walley's®

• Submit your application
• Schedule your interview
• Technical evaluation (as applicable)

Walley's® is an Equal Opportunity Employer

© 2026 Walley's®, Inc. All rights reserved.