HVAC/R Lead Service Technician

Job Overview

Setpoint Refrigeration LLC is a growing, owner-operated HVAC/R company serving residential and commercial customers throughout Connecticut. We’re looking for an experienced Lead Service Technician who can troubleshoot accurately, complete quality repairs, and provide technical leadership to other technicians, apprentices, and helpers.

This is a hands-on field position for someone who can take ownership of service calls from diagnosis through completion. You’ll handle challenging problems, support developing technicians, and reinforce our standards for workmanship, documentation, and customer communication. We believe in honest recommendations and doing what we say we’ll do. No sales quotas or pressure to sell unnecessary equipment.

Responsibilities

• Independently diagnose, service, repair, and maintain residential and commercial HVAC equipment and commercial refrigeration systems within your qualifications and license scope.
• Troubleshoot electrical, mechanical, refrigerant, and control-system problems using appropriate instruments, wiring diagrams, and manufacturer information.
• Explain findings clearly, recommend appropriate repairs, and obtain required approvals before proceeding.
• Provide technical support to other technicians and help resolve difficult diagnoses.
• Train and mentor apprentices, helpers, and less-experienced technicians through practical instruction and constructive feedback.
• Lead assigned field work, communicate expectations, and inspect work performed under your direction.
• Identify parts, tools, and equipment needed to complete repairs and coordinate follow-up work with the office.
• Perform preventive maintenance thoroughly and identify developing equipment problems.
• Document diagnoses, readings, repairs, equipment information, photos, and follow-up recommendations in Housecall Pro.
• Keep the office informed of job progress, scheduling changes, and customer needs.
• Help investigate callbacks, correct deficiencies, and prevent repeat problems.
• Follow safe work practices, protect customer property, and maintain a clean, organized vehicle and work area.
• Support installation, startup, and commissioning work as needed.
• Assist with evaluating prospective technicians and onboarding new field employees as requested.

Qualifications

• Active Connecticut D-2 or S-2 license appropriate to the work performed.
• EPA Section 608 Universal certification.
• Strong HVAC service and diagnostic experience, with the ability to work independently on challenging service calls.
• Commercial refrigeration service experience strongly preferred.
• Experience with heat pumps, ductless systems, furnaces, air conditioning equipment, and commercial rooftop units.
• Boiler, hydronic, ice machine, walk-in cooler, and freezer experience is a plus.
• Ability to read wiring diagrams, interpret equipment information, and use electrical and refrigeration diagnostic instruments.
• Ability to guide other technicians, teach apprentices, and recognize when additional support is needed.
• Reliable attendance, sound judgment, clear communication, and consistent follow-through.
• Comfort using field-service software; Housecall Pro experience is a plus.
• Valid driver’s license and acceptable driving record.

What We Offer

Direct access to an owner who knows the trade, meaningful responsibility, and a voice in improving service practices and developing the field team. This position offers the opportunity to grow into field supervision or service management as the company expands.

Compensation and benefits will reflect experience, qualifications, and the agreed scope of responsibility.

Interested? Apply with your license type, service background, and experience supporting or leading other technicians.

Pay: $40.00 - $50.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tools provided
• Vision insurance

License/Certification:

• CT D-2 or S-2 License (Required)
• CT Driver's License (Required)

Work Location: On the road