HVAC/R Service Manager

Setpoint Refrigeration LLC is a growing, owner-operated HVAC/R company serving residential and commercial customers throughout Connecticut. We’re looking for an experienced Service Manager who can recruit and build teams, lead technicians, solve technical problems, and take ownership of daily service operations.

This is a working management position. You’ll run service calls as needed, support the field team, develop apprentices, and ensure jobs are completed correctly. Working directly with the owner and office, you’ll help build a dependable service department grounded in honest recommendations, quality workmanship, and clear communication. No sales quotas or pressure to sell unnecessary equipment.

Duties

• Lead daily service and preventive maintenance operations, coordinating schedules and assignments with the office.
• Take an active role in recruiting, interviewing, selecting, and onboarding technicians, apprentices, and helpers.
• Build and develop service teams by establishing clear roles, identifying future leaders, assessing training needs, and holding employees accountable.
• Work with the owner to plan hiring around workload, service commitments, and company growth.
• Perform service calls and provide technical support for residential and commercial HVAC equipment and commercial refrigeration systems.
• Help technicians diagnose problems accurately and make sound repair recommendations.
• Supervise, train, and evaluate technicians, apprentices, and helpers.
• Reinforce standards for workmanship, safety, attendance, customer treatment, and jobsite cleanliness.
• Review completed work, investigate callbacks, and address customer concerns.
• Ensure Housecall Pro records include complete job notes, photos, equipment information, and follow-up recommendations.
• Coordinate parts, tools, and equipment so technicians arrive prepared.
• Review repair estimates within established authority and obtain owner approval when required.
• Monitor labor use, service profitability, maintenance commitments, and outstanding work.
• Develop practical service procedures and checklists, and hold the team accountable for following them.
• Coordinate with installation personnel when service work leads to equipment replacement or project needs.

Requirements

• Active Connecticut D-2 or S-2 license appropriate to the work performed.
• EPA Section 608 Universal certification.
• Strong HVAC service and diagnostic experience, with the ability to work independently and support others.
• Experience leading technicians or crews, training apprentices, and inspecting work.
• Experience recruiting, hiring, or building trade teams is strongly preferred.
• Commercial refrigeration experience strongly preferred.
• Ability to read wiring diagrams, use electrical diagnostic instruments, and troubleshoot mechanical and control systems.
• Strong organizational skills, clear communication, and consistent follow-through.
• Ability to address performance issues professionally and reinforce company expectations.
• Comfort using field-service software; Housecall Pro experience is a plus.
• Valid driver’s license and acceptable driving record.

What We Offer

Direct access to an owner who knows the trade, meaningful responsibility, and a voice in recruiting your team and building the service department. Compensation and benefits will reflect experience, qualifications, and the agreed scope of responsibility.

Interested? Apply with your license type, technical background, and experience leading and building teams.

Pay: $55.00 - $65.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tools provided
• Vision insurance

Work Location: Hybrid remote in Farmington, CT 06032