Journeyman Plumber

Service Plumber – Residential Service & Emergency Restoration

Company: Skinner & Son General Contracting / Skinner Plumbing & Restoration
Location: West Phoenix Metro Area, Arizona
Job Type: Full-Time
Schedule: Monday–Friday, with rotating on-call and emergency service responsibilities

About Our Company

Skinner & Son General Contracting and Skinner Plumbing & Restoration is a growing, locally owned general contracting, plumbing, and water restoration company serving residential and commercial customers throughout the Phoenix metropolitan area.

We are seeking an experienced, motivated, and sales-driven Service Plumber who takes pride in quality workmanship, exceptional customer service, and identifying opportunities to provide additional solutions for our customers.

This position is primarily focused on residential plumbing service, repairs, and emergency calls. The ideal candidate is a self-starter who can work independently, diagnose problems accurately, communicate professionally with customers, and confidently present repair and replacement options.

Our Service Plumber will work closely with our Project Manager and Water Mitigation Manager to coordinate plumbing repairs, emergency water damage situations, and restoration projects.

Key Responsibilities

Residential Plumbing Service & Repairs

• Diagnose, troubleshoot, and repair residential plumbing systems.
• Respond to scheduled service appointments and emergency plumbing calls.
• Repair and replace water heaters, faucets, toilets, garbage disposals, shower valves, supply lines, pressure regulators, and other plumbing components.
• Identify and repair water leaks, including emergency water shutoffs and plumbing failures.
• Perform plumbing inspections and recommend repairs or upgrades when appropriate.
• Complete repairs efficiently while maintaining high standards of workmanship and cleanliness.

Sales & Customer Service

• Identify additional plumbing needs and opportunities during service visits.
• Present customers with clear repair and replacement options, including Good, Better, and Best solutions when appropriate.
• Prepare accurate estimates and confidently explain the value of recommended services.
• Convert service calls into approved repair and replacement jobs.
• Build customer trust through honesty, professionalism, and knowledgeable recommendations.
• Help grow company revenue through ethical sales practices, follow-up, and outstanding service.

Emergency Response & Restoration Coordination

• Respond to emergency plumbing calls, including after-hours situations as scheduled.
• Work closely with the Water Mitigation Manager when plumbing failures result in water damage.
• Coordinate with our Project Manager on larger repairs, remodeling projects, and restoration work.
• Document plumbing failures, completed repairs, and recommended corrective actions with detailed notes and photographs.
• Communicate job progress, material needs, and scheduling requirements with management.

Qualifications & Requirements

• Minimum 3–5 years of residential plumbing service experience preferred.
• Strong troubleshooting and diagnostic abilities.
• Experience independently managing service calls from diagnosis through completion.
• Must be comfortable selling plumbing repairs and replacement services directly to customers.
• Excellent communication, organization, and customer service skills.
• Self-motivated with the ability to work independently without constant supervision.
• Exceptional attention to detail and commitment to quality workmanship.
• Ability to prioritize multiple service calls and respond to changing schedules.
• Willingness to participate in an emergency on-call rotation.
• Valid driver's license and acceptable driving record.
• Ability to use mobile applications for scheduling, estimates, job documentation, and customer communications.
• Professional appearance and positive attitude.

What We're Looking For

We are not simply looking for someone who can turn a wrench. We want a dependable professional who understands the business side of residential service plumbing.

The right candidate will:

• Take ownership of every service call.
• Recognize opportunities to solve customer problems beyond the immediate repair.
• Be confident discussing pricing, presenting estimates, and closing jobs.
• Maintain a clean, organized, and professional work environment.
• Communicate proactively with management and customers.
• Work well with our construction and restoration teams.
• Take pride in representing our company and building long-term customer relationships.

Compensation & Benefits

• Competitive hourly compensation and bonuses based on experience/sales.
• Opportunities for sales commissions and performance-based bonuses.
• Additional compensation for scheduled on-call and emergency services.
• Consistent work with a growing general contracting and restoration company.
• Opportunities for advancement as our plumbing and restoration divisions expand.
• Support from an established management, scheduling, and restoration team.

Join Our Team

At Skinner & Son, we believe our reputation is built on integrity, quality workmanship, communication, and delivering value to our customers.

We are looking for someone who wants more than just a job—someone who takes initiative, thinks like a business owner, and wants to play an important role in growing our plumbing division.

If you are an experienced residential service plumber who can diagnose problems, sell solutions, and deliver exceptional workmanship, we encourage you to apply!

To Apply: Submit your resume through Indeed, including your residential plumbing experience, service and sales background, and availability for emergency on-call work.

Pay: $60,000.00 - $160,000.00 per year

Benefits:

• Company truck
• Paid time off

Work Location: In person