Lead Commercial HVAC Service Technician

Responsibilities

• Diagnose, troubleshoot, repair, and maintain commercial HVAC equipment and systems.
• Perform preventative maintenance, system inspections, and operational checks.
• Identify electrical, mechanical, refrigerant, and controls-related issues and recommend appropriate corrective action.
• Serve as a technical resource for other technicians, helping resolve difficult service calls and recurring equipment problems.
• Support complex repairs and help verify that equipment operates properly before work is considered complete.
• Communicate findings, repair recommendations, and equipment concerns clearly to customers and service leadership.

• Mentor apprentices and less-experienced technicians through hands-on guidance and troubleshooting support.
• Reinforce consistent standards for workmanship, safety, documentation, and customer service.
• Help identify training needs and support technicians in building their skills and independence.
• Assist with reviewing completed work and resolving callbacks to improve service quality.
• Lead by example through reliability, professionalism, accountability, and follow-through.

• Coordinate with the Service Manager and dispatch team on job priorities, technical support needs, and field challenges.
• Communicate parts requirements, repair status, follow-up needs, and potential delays promptly.
• Help ensure technicians have the information, tools, and materials needed to complete assigned work.
• Build trusted relationships with facility personnel, property managers, and other customer contacts.
• Help resolve customer concerns and escalate issues appropriately.
• Maintain accurate service records and ensure proper care of company vehicles, tools, and equipment.

• Day-to-day field coordination and technician support.
• Coaching, onboarding, and development of service technicians.
• Monitoring workmanship, productivity, safety, and customer satisfaction.
• Addressing escalated service issues and reducing repeat visits.
• Improving communication between technicians, dispatch, and service management.

Qualifications

• Strong commercial HVAC service experience with the ability to independently diagnose and resolve complex equipment issues.
• Experience supporting, mentoring, or providing technical direction to other technicians.
• Working knowledge of commercial HVAC equipment, electrical systems, refrigeration, and controls.
• Strong organizational skills and the ability to manage service priorities effectively.
• Clear communication and a professional, customer-focused approach.
• Willingness to remain hands-on while gradually taking on broader leadership responsibilities.
• A genuine interest in developing into field management.
• Valid driver’s license with an acceptable driving record.

• Previous lead technician, service supervisor, or similar field leadership experience.
• EPA Section 608 certification.
• HVAC trade school or apprenticeship training.
• Experience with building automation systems, advanced controls, VRF systems, boilers, or chillers.
• Experience using digital service documentation and field-service management software.

Benefits

• Competitive pay
• Comprehensive health insurance (including dental and vision)
• Health Saving Account with company contribution
• Paid Life Insurance
• 401(k) plan with company matching
• Generous paid time off
• Paid Holidays
• Professional development assistance
• Employee discount

About DWC Mechanical