Office Administrator / Dispatcher

Build Something Bigger Than a Job

Midwest Septic & Drain is a fast-growing, high-performance septic and drain company built on honesty, grit, and doing things the right way.

If you’re organized, detail-oriented, have excellent communication skills and want to grow with a respected local company — this is your opportunity.

Position Overview

This essential position shapes the first impression of our organization, setting the tone for professionalism, efficiency, and exceptional customer service.

This role oversees daily office operations, coordinates service schedules, communicates with customers, supports technicians in the field, and ensures that jobs move smoothly from first phone call to final payment.

Key Responsibilities

Dispatch & Scheduling

• Coordinate daily service routes for septic pumping, drain cleaning, repairs, and inspections
• Optimize scheduling for efficiency and technician productivity
• Communicate job details clearly to field technicians
• Monitor job progress and adjust schedules as needed
• Follow up on incomplete jobs

Customer Communication

• Answer multi-line phones with professionalism and confidence
• Schedule service calls and provide accurate information to customers
• Handle inquiries, minor complaints, and service questions
• Communicate via phone, email, and text in a professional manner
• Follow up with customers about unapproved estimates and outstanding invoices

Administrative Support

• Generate invoices and estimates
• Assist with accounts receivable and payment follow-up
• Perform data entry and maintain accurate customer records
• Maintain digital and paper filing systems
• Support bookkeeping tasks
• Track missing job notes and photos

Operations & Growth Support

• Help implement and improve internal systems
• Track key performance indicators (KPIs) related to dispatching and scheduling

Qualifications

Required:

• 2+ years office administration or dispatching experience
• Strong organizational and time-management skills
• Excellent phone etiquette and customer service skills
• Exceptional written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
• Strong attention to detail and follow through
• A willingness and enthusiasm to learn the septic and drain industry

Preferred:

• Bilingual (English/Spanish)
• Dispatching experience in septic, drain cleaning, plumbing, construction, or home services
• Experience with ServiceTitan, ServiceCore, Jobber, or similar field-service software

Compensation

• Starting pay: $20 – $25 per hour, based on years of prior dispatching experience
• Full-time position
• Paid time off

Who Thrives Here

You’ll succeed in this role if you:

• Are dependable and punctual
• Are eager to learn and open to feedback
• Enjoy problem-solving
• Take initiative and ownership over your work
• Communicate clearly and confidently
• Stay calm and maintain professionalism under pressure
• Take a collaborative approach when working with customers and team members
• Want to help build a dominant, respected local company
• Value honesty, accountability, and consistency

Work Schedule

• Monday - Friday
• 9:30am - 6:00pm
• Training period will require hours of 6:30am-3:00pm
• Overtime required during busy season

Work Environment

• In-person
• Small office setting within Shop/Garage

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k) matching
• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• How many years of dispatching experience do you have?
• How many years of office administration experience do you have?

Language:

• English and Spanish (Preferred)

Work Location: In person