Plumbing Drain Technician

What We Offer:

• Competitive compensation
• Performance-based bonus opportunities
• Company-provided vehicle and equipment
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Family-friendly scheduling
• Career advancement opportunities
• A team-oriented work environment

• Camera and diagnose sewer and mainline plumbing problems and provide cost estimates to the customer
• Provide solutions to sewer, drain and mainline problems
• Educate and assist customers on the importance of sewer inspection, repair and replacement
  Unclog and clean sewers and drains for the customer using proper equipment and tools
• Protect all company drain equipment and jetting equipment against abuse, misuse and negligence
• Work with field technicians, warehouse, dispatch and management to ensure overall success
• Exhibit a professional and knowledgeable attitude
• Diagnose, repair, and install residential plumbing systems and components.
• Troubleshoot plumbing issues involving water lines, drains, toilets, faucets, water heaters, and other residential plumbing systems.
• Perform plumbing repairs and installations according to company standards and applicable codes.
• Identify the root cause of plumbing problems and clearly communicate findings to homeowners.
• Explain recommended repairs and solutions in a way homeowners can easily understand.
• Provide customers with options for resolving identified plumbing issues and obtain approval before completing additional work.
• Perform drain cleaning and other plumbing services when needed.
• Use plumbing tools, diagnostic equipment, sewer cameras, and other equipment as required.
• Remove and replace plumbing fixtures and components as necessary to complete repairs.
• Maintain accurate service documentation using company technology.
• Keep your company vehicle, tools, and equipment clean, organized, stocked, and properly maintained.
• Follow all company safety policies, procedures, and quality standards.
• Respect customers’ homes and property by maintaining a clean and professional work environment.
• Communicate effectively with dispatch, management, and other members of the team.
• Provide an exceptional customer experience from arrival through completion of the service.

• 1-2 years experience in drain diagnoses and problem solving.
• Knowledge of residential and commercial plumbing
• Mechanical aptitude
• Professional appearance and grooming
• Previous residential plumbing experience preferred.
• Strong knowledge of residential plumbing systems and repair practices.
• Strong mechanical aptitude and problem-solving skills.
• Ability to diagnose plumbing issues and determine appropriate solutions.
• Comfortable working in crawl spaces, tight areas, and varying indoor and outdoor conditions.
• Excellent communication and customer service skills.
• Ability to explain technical issues in a way homeowners can easily understand.
• Self-motivated and able to work independently.
• Professional appearance and positive attitude.
• Valid driver’s license and acceptable driving record.
• Ability to pass required background and pre-employment screening.