Plumbing Service Technician

*this is an hourly + commission role*

POSITION SUMMARY

The Service Plumber is responsible for diagnosing and repairing residential plumbing and drain problems. This role ensures every customer receives a clear diagnosis and repair options, drain calls are cleared and inspected, memberships are offered on every non-member call, and water heater, repipe, sewer, and water treatment opportunities are identified and turned over to the right team.

The Service Plumber is expected to take ownership of their work, identify problems early, continuously improve their skills, and bring solutions to leadership when additional support is needed.

WHO WE ARE

Tokay is part of the ResiXperts platform, one of the top 40 plumbing and HVAC platforms in the United States. Our company focuses on top-tier customer service and creating real career paths for people in the skilled trades.

If you're looking to grow your career in plumbing while working with a supportive team, we'd love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run three to five (3–5) service and drain calls per day with complete diagnostics.
• Diagnose and repair leaks, fixtures, faucets, toilets, valves, pressure regulators, and supply and drain piping.
• Perform drain cleaning, hydro-jetting, and sewer camera inspections, and record footage for the customer and file.
• Repair and replace tank and tankless water heaters.
• Identify slab leaks, hard-water damage, and aging piping, and recommend water treatment or repipe solutions where appropriate.
• Present good-better-best repair options from the flat-rate price book on every call.
• Turn over water heater, repipe, sewer, and water-line replacement opportunities to the install crew or estimator.
• Offer the cross-trade membership on every non-member call.
• Complete accurate notes, photos, video, forms, and payments in ServiceTitan Mobile before leaving each job.
• Communicate arrival times and job status with dispatch and keep customers informed.
• Keep callbacks at 3% or less by completing quality work and testing repairs before leaving.
• Maintain truck stock, drain equipment, tools, and the company vehicle in clean, safe, and organized condition.
• Participate in training, ride-alongs, and the Saturday rotation.
• Represent Tokay professionally and take ownership of your results.

QUALIFICATIONS

• Minimum of three (3) years of residential plumbing service experience preferred.
• Residential plumbing service and drain cleaning experience highly preferred.
• ServiceTitan Mobile or flat-rate pricing experience highly preferred.
• State plumbing license or registration where required in California; backflow prevention tester certification is a plus.
• Hydro-jetting, camera inspection, tankless water heater, and water treatment experience is a plus.
• Comfortable presenting options and memberships to homeowners.
• Strong technical, communication, and customer service skills.
• Valid driver's license, acceptable driving record, and ability to pass a background check required.
• Ability to work in crawlspaces, attics, and outdoors in high heat and to lift up to 75 lbs.
• Ability to communicate clearly, take ownership, solve problems, and follow through.

SCHEDULE

This is a full-time, field-based technical position at the North Highlands, CA location. The position requires availability consistent with the operating needs of a residential plumbing company, including an assigned early or late shift, a Saturday rotation, and on-call coverage as scheduled.

Pay: $20.00 - $25.00 per hour

Experience:

• residential plumbing: 3 years (Required)

Work Location: In person