Residential HVAC Selling Technician

Residential HVAC Selling Technician

Northwest Expert Heating, Cooling & Electrical — Federal Way, WA (Soon to be in Kent, WA!)
Service territory: Seattle to Olympia | Full-time

Turn your HVAC knowledge and sales ability into earning potential.

Northwest Expert Heating, Cooling & Electrical is hiring a Selling Technician who knows how to build trust, present solutions, and close business in the home.

You’ll run residential service and maintenance calls, evaluate equipment, understand homeowner needs, and sell appropriate repairs, system replacements, comfort upgrades, and maintenance memberships. Technical knowledge establishes your credibility. Your ability to communicate value, ask for the sale, and consistently produce revenue drives your success.

If you know your truck sales, average ticket, close rate, and annual production—and take pride in those numbers—we want to hear from you.

What We Offer

• $29–$40 per hour base pay, plus 10% commission on everything you sell, subject to the company’s commission plan.
• $1,200 sign-on bonus.
• Stocked, ready-to-go, take-home company vehicle.
• Consistent service call volume across an established territory.
• 100% company-paid employee medical coverage.
• Employee-paid dental and vision options.
• Paid time off and six paid holidays.
• Company service tools and a tablet or mobile device for estimates and documentation.
• Ongoing technical, product, and sales training.
• Support from dispatch, installation crews, and service leadership.
• Opportunities to grow with an expanding HVAC company.

Your Mission

Generate profitable revenue from residential HVAC calls by helping homeowners understand their options and confidently choose a solution.

Own the customer conversation from the initial assessment through the sale and follow-up. Identify immediate service needs, uncover comfort concerns, explain repair-versus-replacement options, and turn qualified opportunities into approved work.

What You’ll Do

• Run assigned residential service and maintenance calls with a focus on customer experience and sales results.
• Assess system condition, operating performance, equipment age, and the homeowner’s comfort concerns.
• Diagnose issues accurately and use your findings to explain practical solutions.
• Present clear, appropriately priced options for repairs, equipment replacement, indoor air quality products, and maintenance memberships.
• Explain the benefits, limitations, warranties, and costs of each option in language homeowners understand.
• Discuss available financing and payment options using company-approved information.
• Confidently address questions and objections, ask for the sale, and secure customer authorization.
• Close equipment sales within company procedures and coordinate with comfort advisors or installation teams when additional design or sales support is needed.
• Complete approved repairs within your training and qualifications.
• Follow up on open estimates and undecided opportunities.
• Record findings, proposals, customer decisions, sold work, and follow-up activity in the company’s CRM.
• Provide complete job details to installation and operations teams so the work sold can be delivered accurately.
• Keep your vehicle stocked, organized, and ready for the next call.
• Make honest recommendations supported by system condition and customer needs.

How Success Is Measured

This is a performance-driven role. You’ll review your numbers with leadership and be accountable for agreed-upon goals in:

What You Own

Total sales production:Weekly, monthly, and annual revenue generated from your calls

Revenue per completed call: Consistent production across assigned opportunities

Average sold ticket: Presenting complete solutions that fit the customer’s needs

Close rate: Converting presented estimates into approved work

Equipment sales: Identifying and closing qualified replacement opportunities

Membership sales: Enrolling customers in ongoing maintenance plans

Estimate follow-up: Keeping open opportunities current and moving toward a decision

Quality and customer experience: Accurate recommendations, complete handoffs, satisfied customers, and minimal avoidable callbacks

Strong performance means delivering sales results while maintaining workmanship, customer trust, and company pricing standards.

What We’re Looking For

• Three or more years of residential HVAC experience, including demonstrated success selling from service or maintenance calls.
• A track record of producing repair, equipment, or combined truck sales revenue.
• Ability to discuss your results with specific numbers: annual production, average ticket, close rate, equipment sales, or membership sales.
• Confidence presenting options, explaining value, handling objections, and asking for a decision.
• Working knowledge of residential furnaces, air conditioners, heat pumps, and replacement options.
• EPA 608 certification.
• Valid driver’s license and an acceptable driving record.
• Comfort using tablets, estimating tools, and CRM or field service software.
• High school diploma or GED.

Especially valuable: A documented record of $1 million or more in annual individual sales production, with a clear explanation of the mix of repairs, equipment, and other services sold.

The People Skills That Matter

You listen carefully, build rapport quickly, and make technical information easy to understand. You’re comfortable discussing price and asking for the sale. You stay organized, follow through on commitments, and take ownership of your results.

You bring a competitive mindset, respond well to coaching, and treat homeowners and teammates with respect.

Schedule and Location

• Monday–Friday, daytime service calls.
• Local travel throughout the Seattle-to-Olympia service territory.
• No overnight travel required.

Employment is subject to a background check and driving record review.

Apply With Your Numbers

Tell us about your residential HVAC experience and sales performance. Include your annual truck sales or equipment sales, average ticket, close rate, or membership results where available. Explain whether your numbers represent work you personally closed or opportunities you referred to another salesperson.

Bring your HVAC knowledge, your people skills, and your ability to close. We’ll provide the calls, stocked vehicle, and team support to help you succeed.

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Tools provided
• Vision insurance

Work Location: On the road