Residential Service Plumber

Compensation: Competitive — Based on Experience
Reports To: Owner / General Manager

About the Company

Our company is a growing plumbing, drain cleaning, and septic services provider backed by over 55 years of combined industry experience. Built on integrity, quality workmanship, and honest pricing, we proudly serve residential and commercial clients across the metro area with reliable 24/7 service.

Our mission is simple: deliver dependable solutions while building long-term customer relationships.

Position Overview

We are seeking a hands-on Service Manager to lead plumbing and drain service operations. This role is responsible for technician performance, service quality, operational efficiency, sales growth, and customer satisfaction.

The ideal candidate has strong field experience and proven leadership ability, with the confidence to drive accountability, performance, and revenue growth.

Key Responsibilities

• Supervise, mentor, and coach service technicians to maintain high standards of quality, safety, and productivity
• Oversee scheduling, technician assignments, and daily service operations
• Support technicians with troubleshooting and escalated customer concerns
• Monitor and manage key performance indicators (KPIs), including response times, job completion rates, revenue, and profitability
• Drive sales performance and coach technicians on upselling services and identifying opportunities
• Ensure compliance with safety regulations and local plumbing codes
• Coordinate closely with dispatch, inventory, and operations teams
• Lead team meetings and implement continuous process improvements
• Assist with recruiting, onboarding, and ongoing technician training

Qualifications

• 10+ years of plumbing experience (supervisory experience preferred)
• Strong technical knowledge of plumbing systems and field operations
• Proven leadership and team management skills
• Strong sales ability and experience driving service revenue
• Excellent communication and customer service skills
• Comfortable using service management or dispatch software
• Organized, proactive, and able to thrive in a fast-paced environment

Pay: $65,000.00 - $90,000.00 per year

Work Location: In person