Senior HVAC Service Technician

HVAC Service Technician

“Our vision is to be the most trusted name in residential service, treating every customer like family with urgent, thorough care that makes every home safer and more comfortable.”

Our Core Values: Hungry · Humble · Smart

Job Title

HVAC Service Technician

Department

Service / Field Operations

Reports To

Service Tech Manager

Employment Type

Full-time, non-exempt (hourly)

Location

Spokane / Medical Lake, WA

Schedule

Traditional hours are Monday through Friday, 7:30 AM to 5:00 PM. On-call emergency service work is required.

ABOUT HOLLIDAY HEATING

Holliday Heating is a family-owned residential HVAC and electrical contractor that has served the Spokane and Medical Lake area for more than 40 years. We run a tight-knit, family-oriented team and treat customers the way we'd want our own families treated.

POSITION SUMMARY

Holliday Heating is a customer-first company, and the HVAC Service Technician is usually the person our customers meet face to face. This role diagnoses, repairs, and maintains residential heating, cooling, and ventilation systems, treating every home like family: showing up promptly when someone is without heat or cooling, fixing the problem right the first time, explaining options straightforwardly, and leaving the home clean. We look for technicians who are Hungry (eager to learn, take ownership, and finish the job), Humble (respectful, honest, and team-first), and Smart (sound troubleshooting and good judgment with people). The role includes the after-hours on-call rotation.

KEY RESPONSIBILITIES

● Put the customer first on every call: arrive on time, communicate delays, respond urgently to no-heat/no-cool calls, and follow up until the customer is satisfied.

● Diagnose and repair gas and electric furnaces, heat pumps (including ductless mini-splits), air conditioners, boilers [if applicable], and related controls.

● Perform seasonal tune-ups and preventive maintenance on furnaces, AC units, and heat pumps; clean, inspect, and test per checklist.

● Troubleshoot electrical and control circuits: thermostats, low-voltage wiring, motors, capacitors, contactors, boards, and sensors.

● Check refrigerant charge, find and repair leaks, and recover, evacuate, and charge refrigerant following EPA rules.

● Test for gas leaks, carbon monoxide, and safe combustion/venting; flag and report unsafe conditions.

● Explain findings and repair options to homeowners in plain language; present pricing and maintenance agreements honestly.

● Use ServiceTitan and/or Dispatch Pro to receive jobs, record notes and photos, build estimates, collect payment, and close out calls.

● Keep the service vehicle stocked, clean, and organized; track parts used and request restocks.

● Participate in the after-hours and weekend on-call rotation; on-call pay is provided.

● Follow company safety practices, wear PPE, and protect customer homes (shoe covers, drop cloths, clean-up).

● Help train apprentices and installers as needed; perform other related duties as assigned.

QUALIFICATIONS

Required

● High school diploma or GED.

● [2+] years of hands-on residential HVAC service experience, or completion of an HVAC trade program plus field experience.

● Working knowledge of heating, refrigeration cycle, airflow, and basic electrical troubleshooting.

● Clean driving record and ability to pass a background check and drug screen [confirm company policy].

Preferred

● HVAC/R trade school certificate or completed apprenticeship.

● Experience with heat pumps and ductless mini-split systems.

● Experience with ServiceTitan, Dispatch Pro, or similar field service software.

● NATE certification.

LICENSES / CERTIFICATIONS

● EPA Section 608 Certification (Universal or Type II minimum) - required.

● Washington L&I 06A HVAC/refrigeration electrical certificate - required (needed to perform electrical work on HVAC equipment in WA).

● Valid Washington driver's license with an insurable driving record - required.

● NATE certification - preferred.

SKILLS

● Methodical troubleshooting; can find root cause instead of just swapping parts.

● Clear, friendly communication with homeowners; comfortable presenting options and prices.

● Reads wiring diagrams, schematics, and manufacturer literature.

● Basic computer/tablet skills for field software, photos, and payments.

● Reliable, punctual, organized; works independently with minimal supervision.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

● Work in attics, crawlspaces, basements, garages, and on rooftops, including tight spaces and extreme heat or cold.

● Climb and work from ladders (step and extension) and work at heights.

● Lift, carry, and move up to 100 lbs, using help or equipment for heavier items (e.g. furnaces, condensers, water heaters).

● Stand, kneel, crawl, bend, and reach for long periods; good hand-eye coordination and normal color vision (to identify wiring).

● Work outdoors in Eastern Washington weather, including snow, ice, rain, and summer heat.

● Exposure to dust, insulation, refrigerants, combustion gases, electrical hazards, and noise; must follow safety rules and wear PPE.

● After-hours, weekend, and holiday on-call rotation; longer hours during peak heating and cooling seasons.

TOOLS / EQUIPMENT

● Company service vehicle [if provided] and stocked parts inventory.

● Refrigerant gauges/digital manifold, recovery machine, vacuum pump, micron gauge, and scale.

● Multimeter/clamp meter, combustion analyzer, CO detector, manometer, and leak detectors.

● Hand and power tools; technician provides basic hand tools: [Tool Policy].

● Tablet/smartphone with ServiceTitan and/or Dispatch Pro.

COMPENSATION & BENEFITS

● Pay: $25 to $40 per hour

● SPF (sales performance factor) commissions available on top of base pay.

● On-call pay is provided.

● 401(k) retirement plan with 4% company match.

● Full medical coverage.

● Washington Paid Family and Medical Leave (PFML).

● PTO is available.

● Family-oriented team culture: company team events such as Spokane Indians baseball and Spokane Chiefs hockey games; proud sponsor of EWU athletics.

EQUAL OPPORTUNITY EMPLOYER

Holliday Heating is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by federal, Washington State, or local law. Reasonable accommodations are available to qualified individuals with disabilities. This description outlines the general nature of the job and is not an exhaustive list of duties; responsibilities may change as business needs require. It does not create an employment contract.

ACKNOWLEDGMENT

I have received and read this job description and understand the duties and requirements of the position. I can perform the essential functions of this job with or without reasonable accommodation.

Pay: $25.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person