Service Plumber

If you're a skilled Plumbing Service Technician who values providing excellent customer service, wants to be part of a team that truly appreciates you, and is eager to learn, grow, and have a high-income potential, we’re the family business you’ve been looking for!

• -- $100,000 Annual Potential: Our high-performing technicians can earn upwards of --- $100k annually (hourly, overtime, commission, bonus, etc.)
• -- On-site in Charlotte, NC

Job Summary

As a Plumbing Technician, you will handle a range of plumbing tasks related to the diagnosing of issues, completion of repairs, and the performance of new installations—all while leading customers to informed and confident buying decisions for maintenance plans and products, service repairs, and new plumbing systems when the time is right for the customer. This role also requires the tech to perform preventative maintenance to address any issues before they result in additional repairs or replacements.

Employee Benefits

• Competitive pay: Our high-performing technicians have the ability to earn upwards of $100k annually
• Advancement Opportunities: Your skills and dedication will be recognized and rewarded with a clear path for professional growth
• Work-Life Balance: We foster an environment that values both professional excellence and personal well-being
• Paid Time Off: We offer generous PTO for sick and vacation days along with holidays
• Benefits: We provide 100% employer-paid medical insurance for you and your family. Plus, we offer additional coverage options, including dental, life, and short- and long-term disability insurance
• Retirement: Secure your future with our 401(k) plan, which includes a 6% company match
• Paid Training: Weekly customer service and technical training, additional offsite specialty training offered
• Company-supplied vehicle
• New technology, including iPad & access to integrated software

Tasks, Duties, & Responsibilities

• Maintain and repair residential plumbing systems, including pipes, fixtures, water heaters, and drainage systems
• Inspect plumbing systems to ensure safety, functionality, and compliance with local codes
• Ask customers about the right lifestyle and usage questions to accurately diagnose plumbing issues
• Perform routine plumbing maintenance and general in-home service calls
• Diagnose plumbing systems for leaks, clogs, pressure issues, and mechanical failures
• Clean, clear, adjust, and repair plumbing components, including drains, sewer lines, and fixtures
• Identify and explain replacement opportunities for outdated, inefficient, or failing plumbing systems
• Perform some installation work as needed, though the primary focus is service and repair
• Present yourself as professional and knowledgeable to earn customer trust, referrals, and repeat business
• Develop strong troubleshooting skills, including the ability to read blueprints and plumbing diagrams
• Build customer rapport to recommend the right products and services
• Educate and guide customers in choosing repair options, maintenance plans, and financing solutions
• Understand performance metrics and take ownership of meeting or exceeding revenue goals
• Follow company procedures to resolve customer concerns quickly and effectively
• Work closely with dispatch and customer service teams to ensure smooth operations
• Maintain a clean, organized job site and a well-stocked service vehicle
• Participate in training sessions, meetings, and ongoing professional development
• Train and mentor apprentices to ensure efficient and accurate service work
• Complete invoices, timecards, and service documentation accurately and on time

Required Skills & Experience

• Knowledge of local Plumbing codes and the ability to make on-the-job applications
• Plumbing certifications and licenses (strongly preferred)
• Minimum 3 years of applicable experience (Installation and/or Service)
• Valid Driver's license with a safe driving record
• Must have own tools (assistance may be available)
• Excellent customer service and communication skills
• Professional appearance, strong work ethic, and great attitude
• Highly organized with exceptional follow-through abilities
• High integrity with advanced social skills and the ability to make solid connections
• Strong desire to be a better technician tomorrow than you are today
• Competitive individual contributor who also loves to win as a team

Who We Are

AAA City Plumbing has deep roots in this community, and over the past thirty years, we’ve made a name for ourselves providing dependable plumbing services with a hand-picked team of the best plumbers in the area. We focus on consistent professional development for our technicians and service providers, so they are knowledgeable about the current best practices in plumbing. We believe our customers deserve the best, and we are committed to caring for your home or business with the same respect we give our own. We have the capabilities to solve any plumbing problem or meet any plumbing need you have and can make your service call on time and stress-free. Customer satisfaction is our priority.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about AAA City Plumbing by visiting our website: https://aaacityplumbing.com.

Pay: Up to $100,000.00 per year

Benefits:

• 401(k) 6% Match
• Company truck
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• Rock Hill, SC 29732 (Required)

Ability to Relocate:

• Rock Hill, SC 29732: Relocate before starting work (Required)

Work Location: In person