Plumbing Service Technician

Job Title: Plumbing Service Technician

Company: Anchor Plumbing Services/P3 Services

FLSA Status: Non-Exempt

Reports To: Plumbing Service Manager, Operations Manager

Compensation: Commission-based

Company Overview

Our mission at Anchor Plumbing Services is to build lasting relationships with our customers by providing first class solutions, value, and professionalism. This is important from our team to our vendors, but especially to our customers.

Summary

The Plumbing Service Technician is the face of the company to our current and potential clients. It is imperative that they provide a world class experience. Our clients look to the Service Technician to be the expert that educates them and provides options so they can make the best decision for their home/business and their family/lifestyle.

The Plumbing Service Technician is responsible for installing, repairing, and maintaining plumbing systems with a strong focus on delivering high-quality workmanship and excellent customer care. This role is ideal for candidates with solid plumbing experience in residential and/or commercial settings who are motivated, dependable, and passionate about their trade.

Responsibilities

• Drive to customer location in a company vehicle, being sure to arrive on time for appointments, and present a professional image.
• Diagnose plumbing issues independently and make repairs efficiently
• Provide clients with 3 to 6 options to choose from.
• Install, repair, and maintain plumbing systems, fixtures, piping, and equipment
• Inspect and test plumbing systems for safety, functionality and code compliance
• Read and interpret blueprints, technical drawings, and schematics to determine the layout of plumbing systems
• Use hand tools, power tools, and pipe threading equipment effectively and safely
• Collaborate with electricians, carpenters, and other trades to ensure accurate and coordinated installations
• Handle customer queries and respond to dispatches
• Prepare quotes and present to customers directly
• Perform heavy lifting and manual labor as needed during plumbing projects
• Conduct inspections and diagnostics to identify and resolve plumbing issues
• Deliver outstanding customer service by listening to client needs and providing clear communication
• Look for opportunities to increase sales on planned calls by using inspection checklists and asking questions of customers
• Ensure company vehicle is properly maintained and stocked according to company policies.

Schedule/Working Conditions

• Full-time
• Monday–Friday, 8:00 AM to 5:00 PM or as scheduled prior to start of workday
• Rotating on-call schedule (evenings/weekends)
• Work is performed out of the office, throughout the metro/service area of the assigned operating company. Work environment may be indoors or outdoors, in inclement weather, and temperature extremes
• Able to stand, walk, sit, use hands for manual dexterity tasks, kneel, climb, balance, bend, stoop, crawl, talk, hear, see, and perform physical labor throughout the day
• Continually required to lift/push/carry items more than 50 pounds
• Continually exposed to wet and/or humid conditions (non-weather)
• Continually work near moving mechanical parts
• Occasionally work in high, precarious places
• Frequently work around fumes, airborne particles, or toxic chemicals
• Continually exposed to outside weather conditions
• Frequently exposed to extreme heat or cold (non-weather)
• Frequently exposed to blood borne and airborne pathogens or infectious materials
• Frequently exposed to loud noise (examples: large earth-moving equipment and/or jack hammer work)

Qualifications

• High School Diploma or equivalent
• 3+ years of experience in residential and/or commercial plumbing with in-depth knowledge of service plumbing techniques and tools and familiarity with a wide range of plumbing equipment and safety practices
• Texas Board of Plumbing Examiners tradesman or journeyman license required
• Proven background as a Plumbing Technician or similar role
• Excellent troubleshooting and problem-solving skills
• Strong critical thinking and diagnostic skills. Must be capable of troubleshooting, diagnosing, and explaining all problems and options to the client
• Must be capable of performing a thorough and accurate plumbing inspection and communicating findings to the client
• Must own your own hand tools
• Ability to lift heavy materials and work in physically demanding environments
• Basic math skills for measuring and estimating materials. Ability to perform calculations necessary for plumbing work as well as calculations necessary for invoicing purposes
• Must be able to climb ladders and work in close spaces
• Valid driver’s license with clean driving record and ability to drive a company vehicle
• Drug-free and able to pass a comprehensive background check and drug screen
• Motivated, professional, and committed to excellence in every job
• Good communication and interpersonal skills
• Ability to follow maps and/or GPS directions

Competencies

• Must be willing to continue training for personal growth as well as participating in the training of new employees
• Ability and willingness to supervise apprentices
• Must present a professional image by arriving on time, wearing company uniforms, and being neat, and well-groomed
• Friendly with a great deal of patience
• Passion for helping people and being a valued part of a team
• Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations. Residential Plumbing experience is required!

Benefits

• Strong team culture with long-term stability
• Competitive compensation based on experience and licensing
• Performance-Based Bonus Program and commission
• Paid Holidays
• Vacation/PTO Time
• Health Benefits Package
• 401(k) Retirement Plan